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Frequently Asked Questions

We're sure you have plenty of questions about buying your kitchen from Flat Pack Kitchens. We have tried to answer as many questions as possible within the site, but we've added a few additional questions (and answers) in the page below. We hope it helps, but if you still have anything you are unsure about please call us on 02920 007948 where one of our customer service team will be on hand to answer your queries. 

How long will it take to be delivered, once I've placed my order?

Orders are normally dispatched within 3 working days (Monday to Friday). They will be on a next working day delivery. Northern Ireland and ROI are 2-3 working days. Grampian/Highlands/Islands are 3-4 working days. 

How will my order be delivered?

They will be shipped via our courier service, this is provided by DX. It is an all day delivery, our apologies we cannot give accurate times on delivery.

Please note: Please ensure someone is available to help the driver unload. The delivery is a one man delivery. They may require help, especially with heavy and bulky items, such as the larder units and corner units.

How much is delivery?

Delivery to most of the UK is £5.95

Delivery to Grampians and Highlands is £40

Delivery to Northern Ireland and ROI is £19.95

These delivery prices are standard, regardless of the size of the order. 

Do you do samples and catalogues?

We don't have any catalogues or price lists, all our products are listed on our website. We do however have the option to buy sample doors for £10 including delivery. If you do then place an order over £500 we will refund for the cost of the sample doors (up to £30).