Frequently Asked Questions
Buying Your Kitchen from Flat Pack Kitchens
We're sure you have plenty of questions about buying your kitchen from Flat Pack Kitchens. We have tried to answer as many questions as possible within the site, but we've added a few additional questions (and answers) in the page below. We hope it helps, but if you still have anything you are unsure about please call us on 02920 007948 where one of our customer service team will be on hand to answer your queries.
How long will it take to be delivered, once I've placed my order?
Orders are dispatched within 3 working days (Monday to Friday) for orders placed before 2pm. They will be on a next working day delivery. Northern Ireland and ROI are 2-3 working days. Grampian/Highlands/Islands are 3-4 working days.
How will my order be delivered?
They will be shipped via our courier service, this is provided by DX. It is an all day delivery, our apologies we cannot give accurate times on delivery. Please do not book your fitter for the date of kitchen delivery. The delivery can arrive at any time up until 7pm.
Please note: Please ensure someone is available to help the driver unload. The delivery is a one man delivery. They may require help, especially with heavy and bulky items, such as the larder units and corner units.
How much is delivery?
Delivery to most of the UK is £15
Delivery to Grampians and Highlands is £45
Delivery to Northern Ireland and ROI is £30
These delivery prices are standard, regardless of the size of the order.
Unfortunately we are unable to deliver to the Isle of Man, Isles of Scilly, the Channel Islands or offshore.
What happens if the item arrives damaged?
In the event that the package arrives damaged, you must sign for as damaged with the courier and let us know.
If, once unpacked, there are any damaged items please inform us immediately and we will endeavour to resolve the situation as soon as possible. If you can, please send a picture of the damage. It helps us resolve the problem quicker.
Please do not assemble any units that have damage.
Do you do samples and catalogues?
We don't have any catalogues or price lists, all our products are listed on our website. We do however have the option to buy sample doors for £10 including delivery. If you do then place an order over £500 we will refund for the cost of the sample doors (up to £30 per customer/household).
Do you accept returns?
Yes, we offer a no-quibble 30 day returns policy on all orders. Please note we do not arrange for the collection of unwanted goods, or for the cost of returning the goods back to us. You would need to arrange and pay for this yourself.
Please note: We can only accept returns for items that are in their original packaging have not been assembled/fitted.
Can I change my order once it's been placed?
Unfortunately we are unable to change orders once they have been processed by us. We process these orders directly with our supplier, who use an automated system that we are not able to change once the order has been placed.